1. Introduction

Thanks for viewing the MUGGLY BUNCH Terms & Conditions ("Terms"). The Terms below are important because they:

  • i. Outline your legal rights on MUGGLYBUNCH.COM
  • ii. Explain the rights you give us by using this website
  • iii. Describe the rules everyone needs to follow when using our site and services, and
  • iv. Act as a waiver and agreement by you through your use and enjoyment of this site and related products sold on this Site.

Please read these Terms, in addition to our Privacy Policy and any other terms referenced in this document carefully.

2. Agreement to Terms

2.1 These Terms & Conditions constitute a legally binding agreement made between you (“you”, “your” or “User”), whether personally or on behalf of an entity (Your Business), and INFINITY PLUS ONE LTD (“we”, “us”, “our”), concerning your access to and use of the MUGGLYBUNCH.COM website (“Site”) as well as any related applications (“Services”).

2.2 You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms & Conditions. If you do not agree with all of these Terms & Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately.

2.3 We may update or change the Site, our Services and our Terms & Conditions and Privacy Policy from time to time at our sole discretion to reflect changes to our Services, our users’ needs and/or our business priorities.

2.4 The updated version of these Terms & Conditions will be indicated by an updated “Effective as of” date and the updated version will be effective as soon as it is published on the Site, which supersedes all previous versions. You are responsible for reviewing these Terms & Conditions to stay informed or updated. Your continued use of our Site or Services represents that you have accepted such changes.

2.5 The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

2.6 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmission over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3. Access to This Site

3.1 To access this Site or our Services, you may be asked to provide certain personal information or other details about you and Your Business or the entity you represent. It is a condition of your use of this site that all information you provide on this Site is correct, current, and complete. We have the right to refuse your access to the Site or any of our Services, and to terminate your access to our materials at any time, including but not limited to blocking your IP address or blacklisting your email address.

3.2 Our Site and Services are intended for users who are at least 18 years old. If you are under the age of 18 or considered a minor in the jurisdiction or country you are accessing MUGGLYBUNCH.COM, you are not permitted to use the Site or Services without parental permission.

4. Restrictions on Use

4.1 You may not access or use the Site for any purpose other than that for which we make the Site and our Services available. The Site may not be used in connected with any commercial endeavours except those that are specifically endorsed or approved by us.

4.2 As a condition of your use of this Site, you agree not to falsely imply a relationship with us or another company with whom you do not have a relationship. For example, you may not (and may not authorise any party to) (i) co-brand this site, or (ii) frame this site, or (iii) download any content from this site (other than as provided by these Terms) without the express prior written permission from us.

4.3 For the purposes of these Terms & Conditions, co-branding means to display a name, logo, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a person the impression that such other party has the right to display, publish, or distribute this Site or content accessible within this Site.

4.4 You agree to cooperate with INFINITY PLUS ONE LTD to prevent or remedy any unauthorised use. In addition, you may not use our Site in any manner which could disable, overburden, damage or impair the Site or interfere with any other party’s use and enjoyment of our Site or Services. You may not obtain or attempt to obtain any materials, content, or information through any means not intentionally made available or provided for through the Site.

5. Personal and Non-Commercial Use Limitations

5.1 Our Site and our Services are for your personal and non-commercial use, unless otherwise specified. You may not use this Site for any other purpose, including any commercial purpose, without our express prior written consent. You may not copy, modify, display, reproduce, publish, licence or sell any information, content or services obtained from or otherwise connected to the Site without prior express written permission by these terms.

6. Product Information

    6.1 11oz Coffee Mug

  • Material: Ceramic
  • Dimensions: 3.85in/9.8cm height, 3.35in/8.5cm diameter
  • Dishwasher and microwave safe
  • Blank product sourced from China
  • Printing, fulfillment and shipping provided by Printful
  • 6.2 15oz Coffee Mug

  • Material: Ceramic
  • Dimensions: 4.7in/12cm height, 3.35in/8.5cm diameter
  • Dishwasher and microwave safe
  • Blank product sourced from China
  • Printing, fulfillment and shipping provided by Printful
  • 6.3 Enamel Mug

  • Material: Enamel
  • Dimensions: 3.14in/8cm height, 3.54in/9cm diameter
  • White coating with a silver rim
  • NOT dishwasher or microwave safe. Hand-wash only.
  • DO NOT heat liquids or food directly in the mug, which can damage the coating.
  • Blank product sourced from China
  • Printing, fulfillment and shipping provided by Printful

7. Order Fulfillment and Delivery

7.1 As all items sold on this Site are produced after you order them, please allow 2-5 days for processing and fulfillment, and 3-10 days for delivery depending on destination country. Over 50% of orders are shipped within 3 business days.

7.2 Depending on your country, you may owe duties, taxes, or import fees in addition to our shipping rates, which only cover the transit cost of the products.

7.3 Our products are fulfilled by Printful and shipped using DHL, DPD, USPS, FedEx, or Latvijas Pasts depending on the destination country.

8. Shipping Costs

8.1 Our shipping costs are calculated as a flat rate in addition to the products purchased based on the destination country. We may subsidise part or all of these costs to you at our sole discretion.

9. Accuracy of Order Details

9.1 We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel part or all of your order, including orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

9.2 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

10. Image Upload Guidelines

10.1 Images and files uploaded during the checkout process must conform to the following guidelines:

  • i. All artwork must originate from MUGGLYBUNCH.COM
  • ii. The text "WWW.MUGGLYBUNCH.COM" must be retained at all times
  • iii. Images may be modified by colour, background image, and personalised message only
  • iv. Image size must maintain an aspect ratio of 1:1 and dimensions of 1000 pixels by 1000 pixels
  • v. Custom text must not include any abusive or defamatory language
  • vi. File formats must be in JPG or PNG only
  • vii. File size must not exceed 0.5MB

10.2 Any orders containing file uploads not in strict adherence to the above guidelines will not be processed, but may still be charged.

12. Submissions

12.1 Unless you and INFINITY PLUS ONE LTD enter into a separate written contract for use of your Content that states otherwise, you hereby grant to us the royalty-free, perpetual, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, distribute, create derivative works and display all content, remarks, suggestions, ideas or other information communicated to us through this Site (together, the “Submission”), and to incorporate any Submission in other works in any form, media, or technology currently known or later developed. INFINITY PLUS ONE LTD will not be required to treat any Submission as confidential, and may use any Submission in its business without limitation and without incurring any liability for royalties or any other consideration of any kind.

12.2 INFINITY PLUS ONE LTD will treat any personal information that you submit through this Site or our Services in accordance with our Privacy Policy: https://www.MUGGLYBUNCH.COM/privacy

13. Disclaimer/Limitation of Liability

13.1 While we have made every effort to ensure that all information on the Site has been tested for accuracy, we make no guarantees regarding the results that you will see from using the information provided on the Site or from our Services. You understand and agree that you are fully responsible for your use of the information provided on the Site and we make no representations, warranties, or guarantees.

13.2 The Site is provided on an as-is and as-available basis without any representations or warranties, expressed or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.

13.3 We do not warrant that the functions or content contained in this Site or our Services will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components. The Content may include technical inaccuracies or typographical errors, and we may issue fixes, updates or improvements at any time. You, and not INFINITY PLUS ONE LTD assume the entire cost of all necessary servicing, repair or correction in the event of any loss or damage arising from the use of this Site, Services or Content.

13.4 All Content provided in this Site and Services, whether historical in nature or forward-looking, speaks only as of the date the information is posted on the Site, and no obligation to update or remove such information after it is posted is owed to the User.

13.5 INFINITY PLUS ONE LTD, our affiliates, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if we have been advised of the possibility of such damages.

14. Indemnity

14.1 You will indemnify and hold INFINITY PLUS ONE LTD and all parties directly connected, affiliated or employed, including owners, agents and directors (the “Indemnified Parties”) harmless from any breach of these Terms & Conditions by you, including any use of Content other than as expressly authorised in these Terms & Conditions.

14.2 You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all resulting loss, damages, judgements, awards, costs, expenses, and legal fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the Services, Content, and products purchased from this Site.

15. Currencies and Exchange Rates

15.1 All products on this Site are published and sold in British Pound Sterling (£GBP). Exchange rates are governed by Stripe and PayPal as per our payment options and change frequently. INFINITY PLUS ONE LTD has no control over this, and the cost of our Products (including Shipping Costs and Taxes) may fluctuate accordingly.

16. Proprietary Information

16.1 The material and content accessible from this Site (the “Content”) is the proprietary information of INFINITY PLUS ONE LTD unless otherwise referenced, in which case the original party retains all right, title, and interest of the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of INFINITY PLUS ONE LTD or the originally referenced party.

16.2 You may not remove, alter, or cause to be removed or altered, any copyright, trademark, trade name or any other proprietary notice or legend appearing on any of the Content. Such modification or use of the Content is in violation of our (or the original Content owner’s) intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to the Site.

17. Copyrights

17.1 All Content contained on this Site (“Copyrights”), including all design elements, images, logos, custom graphics, icons and scripts are copyrighted works of INFINITY PLUS ONE LTD, and may not be copied, imitated or used in whole or in part without prior written permission from us. Nothing in these Terms & Conditions shall confer any right of ownership of any of our Copyrights to you. The misuse of Copyrighted works displayed in this Site, or any other Content on the Site, is strictly prohibited and may expose you to liability.

17.2 Under no circumstances are you authorised to use any Content covered by Our Copyrights as designs to be printed or published in any way or to recreate Products sold on this Site.

17.3 All Content of this Site and Services herein and unless otherwise stated are: Copyright © INFINITY PLUS ONE LTD. All rights reserved.

18. Copyright Infringement

18.1 INFINITY PLUS ONE LTD responds to valid notices of copyright infringement that adhere to the requirements set forth in The Copyright, Designs and Patents Act 1988. If you believe that your work has been copied in a way that constitutes malicious copyright infringement, you may provide us with a notice that contains all points enumerated below by emailing contact @ mugglybunch.com.

18.2 Upon receipt of a valid notice, we will remove or disable access to the allegedly infringing content as well as make a good-faith attempt to notify the owner or administrator of the affected copyright. Be aware that a notice must contain all six points for us to take action and any incomplete notices will be ignored.

  1. i. An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest
  2. ii. A description or screenshot of the affected work that you claim the copyright has been infringed upon
  3. iii. A description of where the material that you claim is infringing is located on the site, including the direct URL, if applicable
  4. iv. Your contact details including name, address, telephone number, and e-mail address
  5. v. A statement by you that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law
  6. vi. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.

19. Cancellations & Refunds

19.1 You may cancel your order at any time before it has been processed by us. As our products are completely personalised, once your order has been processed and sent to Printful for fulfillment we will be unable to cancel or refund your purchase.

19.2 It is your responsibility to ensure you are happy with the images you provide us as part of the order details. Errors discovered after we process your order will not be rectified, and we accept no liability in notifying you or correcting your mistakes.

19.3 Refunds will only be awarded if your product has been damaged in transit, minus the cost of any shipping and taxes paid. We may choose to honour your refund in the form of a gift card, discount code, or replacement item. You may still be required to pay the shipping costs of the replacement item(s). Photographic evidence of the damage will be required before any refund or reimbursement is awarded.

19.4 All refunds must only be awarded to the original payment details provided with the order to prevent fraud and money laundering activities.

20. Security

20.1 You are prohibited from using any Service or facilities in connection with this Site to compromise security or tamper with system resources and/or accounts. The use of distribution of tools designed for compromising security is strictly prohibited. If you become involved in any violation of system security, we reserve the right to provide your details to other parties in order to assist them in resolving security incidents.

20.2 We reserve the right to investigate suspected violations of these Terms & Conditions and the full cooperation with any law enforcement authorities or court order requests. By accepting this agreement you waive and hold harmless INFINITY PLUS ONE LTD from any claims resulting from any action taken by us during or as a result of our investigations and/or from any actions taken as a consequence of investigations by either us or law enforcement authorities.

21. Miscellaneous

21.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

21.2 You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature, delivery or retention of non-electronic records.

21.3 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control. You are solely responsible for your use of the Internet.

21.4 If any provision or part of a provision of these Terms & Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

21.5 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms or use of the Site or Services.

21.6 A person who is not a party to these Terms & Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms & Conditions.

21.7 These Terms and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.

21.8 Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.