Privacy Policy

1. Introduction

Thanks for viewing the MUGGLY BUNCH Privacy Policy. We take your privacy seriously and try to keep the information we collect about you to the minimum. Please read the below sections where we outline the information collected, how we store that information, and what we do with it.

2. Cookies

MUGGLYBUNCH.COM only uses the following types of cookies:

1. 1. Session cookies, which are used for the core functionality of our website and are deleted after the page is closed.
2. 2. Analytics cookies, which allow us to count visits and traffic sources so we can measure and improve the performance of our website and marketing activities, such as Google pay-per-click (PPC).
3. 3. Facebook cookies, using the official Facebook pixel to help us track traffic and events triggered by our social media marketing activities, such as Facebook and Instagram ads.

We do not sell any information we collect from you to any Third Parties.

3. Information We Collect

Apart from your IP address, which is automatically collected to authenticate your form submissions on this Site, other information we collect is explicitly provided by you during the checkout process.

The information we collect includes:

• i. Your first and last name
• ii. Your email address
• iii. Geographic information including delivery and billing address
• iv. Encrypted payment information
• v. Files you upload to the order form

4. How We Use This Information

The information you share with us when you complete the order form may be used in the following ways:

• i. To process your order and facilitate delivery of goods purchased on MUGGLYBUNCH.COM
• ii. To support internal record, audit, and account keeping
• iii. To gather customer information for email, social media, and other forms of marketing activity

5. Retention of Personal Information

We retain Personal Information that you provide us as long as we consider it potentially useful for the services we provide, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements. After 90 days, the information you provide us is anonymised and stored for internal record keeping and accounting purposes.

6. International Transfer of Personal Information

As part of our service, we may need to share the data you provide us with selected third parties outside of the country you reside. This would be the case if, for example, you live in a country outside of the nearest print-on-demand facility we use to manufacture and deliver the product(s) you purchase from our online shop.

When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside the EEA.

7. Third Party Services

We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to our website and the pages they browse. This information is processed in a way which does not personally identify any individual. We do not make, or allow Google to make, any attempt to find out the identities of those visiting our website.

Google Analytics collects a variety of information from users, including IP address, your ISP (Internet Service Provider), browser type, operating system, the length of time you spend on particular pages, which links you click while on our site, and other similar information. For more information on Google Analytics or to opt-out of having your information shared through the service, please visit: https://safety.google/intl/en_uk/privacy/privacy-controls

We also use the official Facebook pixel, which enables us to track events such as conversions from Facebook and Instagram ads, optimise ad campaigns, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on MUGGLYBUNCH.COM.

8. Third Party Sites

We may, from time to time, provide links to to Third Party websites as part of our content. These links may include:

• 1. Links to MUGGLY BUNCH social media profiles and channels
• 2. Links to charities we support and share any donations or tips you give MUGGLY BUNCH via the "Donate" button or other special activities.
• 3. Links to sponsors and/or creators of our content

9. Security

Our website has industry standard security measures in place to prevent the loss, misuse, and alteration of the information under our control. While there is no such thing as flawless security on the Internet, we take reasonable steps to ensure the protection of your Personal Information.

10. Your Information, Your Rights

You have rights over the information that MUGGLY BUNCH has collected from you, which include:

The Right to Be Informed
We provide “fair processing information” through our Privacy Policy.

The Right to Access
You can request copies of your Personal Information, but we may charge you a small fee for this service.

The Right to Rectification
If any data we hold about you is incorrect or inaccurate, you can request that we correct it. You also have the right to request we complete the information you believe is incomplete.

The Right to Erasure
We automatically anonymise the information you give us after 90 days, but if you’d rather be forgotten sooner then you have the right to request us to erase your Personal Information, under certain conditions.

The Right to Restrict Processing
We will stop processing or block your data on request. We may hold enough information to ensure that we can respect this restriction in the future. For example, we may hold your email address on a list to prevent it being processed in the future.

The Right to Data Portability
You have the right to request that we transfer the Personal Information that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please send us your request via email to data @ mugglybunch.com. You can also opt out of receiving emails from MUGGLY BUNCH by clicking the "Unsubscribe" link included at the bottom of our emails.